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DST Systems Customer Service Representative (Inbound Call Center) in Rockland, Maine

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

SS&C Technologies (formerly DST Systems), is currently hiring Customer Service, Call Center professionals for upcoming training classes in our Rockland, ME Office.

  • Full Time Direct Hire Openings

  • Monday – Friday Hours

  • Paid Training

  • Full Time Benefits (Medical, Dental, Vision, Life & Disability and Annual Paid Time Off Plans)

  • Retirement Plan with Employer Match & Immediate Vesting

Our Asset Manager Solutions division, a leading provider in Transfer Agency services, is currently hiring experienced Customer Service professionals to join our Investor Services inbound call center team. This is an excellent opportunity to join a growing organization and develop your career within the financial services industry. As an Investor Services Representative, you will have the opportunity to connect with customers both internally and externally, responding to inquiries through inbound phone calls, which includes processing transactions, while providing exceptional customer service.

Responsibilities

  • Provides exceptional customer service to customers by answering questions, resolving issues and assisting with financial transactions.

  • Processes routine service requests for purchases, redemptions, transfers, new account set-ups and other maintenance items requested by the customer.

  • Researches complex issues for customers in order to support their requests, making outbound calls to provide customers with updates or to gain additional information.

  • Performs special project assignments from time to time, such as research work, obtaining special authorizations, outbound calls and data entry.

  • Cross trains in different areas to expand knowledge base and develop new skills.

Qualifications

  • High School Diploma or equivalent.

  • One to two years’ of previous customer service experience; within retail, banking or financial services preferred.

  • Excellent listening and communication skills

  • Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple computer systems.

  • Ability to work successfully in a fast pace work environment.

  • Passion for excellence in service and attention to detail.

  • Schedule availability between 7:30am-8:30pm - Varied schedule with an 8 hour shift projected every two weeks for the following two weeks for planning purposes.

Location:

Rockland Maine

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.

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