DST Systems Customer Service Representative (Evening Hours, Inbound Call Center) in Rockland, Maine
The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.
If you see your opportunity in complexity, then we are the right fit for you.
Work schedule after training: Monday - Friday 1:30 PM to 10:00 PM
Full Time Direct Hire Openings
Monday – Friday Hours
Paid Training (M-F 8am-5pm)
Full Time Benefits (Medical, Dental, Vision, Life & Disability and Annual Paid Time Off Plans)
Retirement Plan with Employer Match & Immediate Vesting
Our Asset Manager Solutions division, a leading provider in Transfer Agency services, is currently hiring experienced Customer Service professionals to join our Investor Services team in Rockland, ME.
As an Investor Services Representative, you will be responding to caller inquiries with an expected high level of accuracy, while providing an excellent quality customer service experience. This position is an excellent entry level opportunity that will have you professionally interacting with shareholders, brokers and dealers in our inbound call center.
Provide internal and external customers with full-service solutions and comprehensive transfer agency and/or shareholder services.
Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance.
Maintain records for customers (e.g. shareholders, broker/dealers, third-party entities, institutions and client fund groups) and answer inquiries related to fund performance, account status and activity.
Process financial and non-financial mutual fund and corporate security transactions, set up new accounts, perform research and resolve problems related to specific transactions through the utilization of various industry-related products/systems.
Associates within this role evaluate and follow internal processes, controls, and procedures to ensure compliance with client, service level agreement, company, industry, and/or legal regulations.
High School Diploma or equivalent.
Banking, investment or a financial background preferred.
At least one year of previous customer service experience within retail, banking or financial services preferred.
Excellent communication skills – verbal and written.
Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple computer systems.
Passion for excellence in service and strong attention to detail.
DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.