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DST Systems Supervisor Financial Services Operations in Quincy, Massachusetts

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Role Overview

Directs and oversees day-to-day operations of associates supporting one or more customer service locations. Possesses a thorough understanding of workforce management strategies, project life cycles, regulations, infrastructure, internal systems, customer-based rules, and the organization’s structure/approach regarding goal attainment and issue resolution. Attends client meetings, interfaces with internal and external resources, and may perform/own a wide variety of special and complex operational projects. Participates in quality initiatives and ensure adherence to contractual obligations and industry/federal regulations. (Command Center)

Job Responsibilities

  • Supervise, coach and direct activities . Ensure representatives are accurate and timely in their communications.

  • Motivate employees and create solutions to boost employee morale and satisfaction.

  • Complete one on ones and annual reviews

  • Monitor an ongoing metric system for the team and individual associates.

  • Understands daily requests and knows what is needed in order to complete those requests/inquiries

  • Ability to guide the team with appropriate direction.

  • Manage daily workflow activities and projects

  • Ensure all team responsibilities are completed daily/monthly/annually

  • Understand procedural requirements, industry regulations, and identify solutions when alternatives are needed.

  • Create and implement controls, ensure completion of checklists, and maintain department records to reduce risk of errors and facilitate audit review.

  • Provide progress updates and documentation to Management

  • Other duties, as assigned

Qualifications

  • Bachelor’s degree or 2 years of related industry and leadership experience preferred

  • Experience in transfer agency or mutual fund client service preferred

  • Excellent attention to detail and accuracy and strong multi-tasking skills

  • Computer experience (Word, Excel, Microsoft Outlook)

  • Interpersonal and customer service skills

  • Ability to work independently as well as in a team environment

  • Flexibility in schedule & ability to work weekends

  • General understanding of general TA functions.

Location:

Quincy Massachusetts

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.

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