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DST Systems Operations Supervisor (Retirement Solutions) in Quincy, Massachusetts

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

As a Conversions Operations Supervisor, you will be responsible for overseeing a team of exempt level associates ensuring that associates receive proper training, development and feedback on a timely basis. Overseeing daily operations and ensuring quality service, customer satisfaction and a positive associate work environment. Work collaboratively with other internal and external teams to deliver timely problem resolution.

Primary Responsibilities:

  • Oversee recruitment, hiring and training/development of employees

  • Design and implement performance standards, track such standards, and use resulting data to provide employee performance feedback on an ongoing basis

  • Direct execution and management of system initiatives and service enhancements and ensure business objectives are met

  • Oversee a staff of employees including Implementation Specialists and Conversion Analysts. These individuals provide plan level support in a variety of areas ranging from on boarding new plans to terminating an existing plan.

  • Responsible for maintaining relationships with Plan Sponsors, TPAs, Agents and Institutional clients as well as with our internal teams including Control, Systems Support, Operations, Payroll, Retirement Plan Account Manager and Client Services.

  • In addition to managing a team, responsible for establishing new plans on the TRAC system. The team is also responsible for processing all types of plan level changes/maintenances.


  • Knowledge of Employee Retirement Income Security Act (ERISA), Department of Labor (DOL), and Internal Revenue Service (IRS) regulatory issues.

  • Knowledge of such proprietary systems as TRAC and AWD

  • Knowledge of such Microsoft applications as Word and Excel.

  • Knowledge of plan requirements relating to conversions and plan administration.

  • Strong communication skills. Ability to communicate clearly, concisely and effectively, both verbally and in writing, with tact and confidence.

  • Ability to think strategically and manage tactically.

  • Effectively manage and motivate associates to ensure development and superior performance.

  • Problem solving skills are required in order to research and evaluate issues to resolution.

  • Ability to multi-task associate needs, client issues and projects.


Quincy Massachusetts

SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.