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DST Systems Unified Communications Engineer in New York, New York

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Company Overview

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Role Overview

An exciting career opportunity exists for a well-rounded Unified Communications Engineer with solid technical and analytical skills. This position will be held by an individual with a solid understanding of the Cisco Unified Communications stack. As the UCC Engineer you will be maintaining, configuring, and sustaining the Cisco VoIP environment including: implementation, and maintenance of UC environment. The selected candidate will partner with lead and Sr level UC engineers and provide hands on expertise for the deployment of a new global Cisco UC environment.

Responsibilities

  • Partner with Lead and Sr UC engineers on the deployment of a new Cisco UC environment.

  • Assist with the deployment efforts and transformation from an Avaya Voice environment to Cisco Unified Communications.

  • Provides support and coordination required during the planning, design, engineering and servicing of unified communication systems.

  • Participates in the formulation of short and long-range telecommunications plans.

  • Responsible for Tier II troubleshooting and direct communication with end users on escalated issues.

  • Can perform VDN, Vectoring routing changes in a contact center environment (UCCX/E)

  • Performs software maintenance and upgrades affecting UC Systems.

  • Participates in the development of procedures; assists with larger projects as needed and has a proven ability to lead and take ownership of small to mid-size projects.

  • Monitor and work within a team environment to resolve system alarms and error reports.

  • Assist in developing and refreshing process documentation supporting the unified communications knowledge base.

  • Availability to work on a rotating on call basis, shared throughout the team.

  • Needs to possess an ability to “think outside the box” and have a strong willingness to learn new technologies.

Qualifications

  • Technical Degree and/or College equivalent with 4 years of work-related experience, or 5 years equivalent work-related experience.

  • Working knowledge of SIP Protocol and SBC configuration and support.

  • Working knowledge of Cisco CUCM, Oracle SBC’s, Cisco Webex Teams, Jabber Softphone Client, Cisco UCCE.

  • Proven hands on deployment experience of a full Cisco UC product stack for a global corporation.

  • Experience with Avaya Core Telephony Products: Aura Communications Manager 6.3; Esna Unified Messaging, OneX Communicator, OneX agent a plus.

  • Experience with configuration, support of Avaya Aura Contact Center Enterprise Elite applications and solutions in a plus.

  • Experience with Avaya Vector programming utilizing VDN/Vectoring attributes for call routing a plus.

  • Experience with the NICE Engage call recording environment a plus.

Candidates with CCNA Collaboration certification a plus.

Location:

New York New York

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.

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