DST Systems Investor Services Representative I in Lawrence, Kansas

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

While working at DST Financial Services, you will help our clients discover opportunities in the complexities associated with mounting inflows of data, rapid technological advancements, shifting regulatory change, rising security risks and increasing demands from their customers. Your job is to help our clients discover opportunity through technology, strategic advisory and business improvement solutions. You will work with some of the worlds leading Alternative Asset Managers, Asset Management Service Companies, Banking Companies, Broker-Dealers, Distribution Companies, Insurance Companies and Retirement Companies. Everyday our global offices in Australia, the United Kingdom and the United States work together to master the complexity of the financial industry to transform the most challenging tasks into opportunity and competitive advantage.

Role Overview

We are seeking to hire a full-time Investor Services Representative for our Correspondence team who will be responsible for providing transaction processing services with a customer-focused approach. In this role, you are the front line to our clients and our clients’ clients. You will write and/or quality control various types of correspondence work types requested by clients, shareowners, financial advisors, and other interested parties in accordance with quality and productivity standards set for the team. Strong verbal and written communication skills are required to succeed in this role. You will work as part of a team for the purpose of providing proactive and innovative solutions to customers. Team members share a commitment to professional development and delivery of quality service. Work scheduled for this position is 40 hours, Monday-Friday, between the hours of 8:00AM - 6:00PM.

Responsibilities

  • Reviews incoming requests through various channels including email, facsimile and mail to determine the intent of the writer for processing.

  • Processes a variety of routine and complex responses to customers via letter, e-mail and phone while meeting or exceeding department standards for productivity and quality.

  • Review transactions for quality, ensuring the accuracy of the work entered; accuracy is vitally important in this role as you deal with investments.

  • On occasion, works with clients over the phone in order to resolve complex issues.

  • Communicates by telephone, fax, and email correspondence with shareholders, participants, broker/dealers and others to verify information and clarify requests or provide appropriate documentation to customers as requested.

  • Interacts with other departments within DST to resolve problems and answer questions.

  • You will have the opportunity to cross train in different areas to expand your knowledge base and help you develop new skills as you advance in the company.

Qualifications

  • High school degree and up to 1 year of work-related experience ; Mutual Fund, TA2000 and AWD experience preferred

  • Previous banking, financial services, retail, and/or customer service experience

  • Excellent written and/or verbal communication skills with strong attention to detail

  • Proficient MS Office Skills

  • Ability to prioritize and remain organized to complete tasks within established deadlines

  • Research, analytical and problem resolution skills

  • Intermediate PC skills with the ability to maneuver between multiple open windows

  • Keyboarding skills with ability to type at least 30 WPM with a high degree of accuracy

Work scheduled for this position is 40 hours, Monday-Friday, between the hours of 8:00 AM - 6:00 PM.

Location:

Lawrence Kansas

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.