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DST Systems Financial Services Operations Representative II in Lawrence, Kansas

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Role Overview

The Financial Services Operations Representative II within the Journal Review team works independently to process and correct varied and more complex transactions. This position ensures adherence to legal and procedural standards. You will be knowledgeable of quality goals and participate in the accomplishment of team quality metrics while maintaining high customer satisfaction. You will be able to suggest changes and process improvements, assists in training new associates and provide backup support to other team members as needed. This position reviews reports with an eye toward accuracy and timely correction, while working under stringent intraday deadlines.

Responsibilities

  • Process assigned work with high accuracy and completeness

  • Balance importance of accuracy with reasonable pace for productivity

  • Maintain productivity and quality standards within the team average; demonstrates continuous improvement

  • Maintain QC Effectiveness, demonstrating the ability to identify and correct processing errors timely

  • Utilize all types of resources to optimize service

  • Appropriately escalate problems

  • Take an active role in reviewing and recommending updates to the Journal Review Knowledgebase (KB) content

  • Take initiative to learn and assist team members, other departments, and other divisions when needed.

  • Cross train for additional assignments/responsibilities in an effort to increase knowledge and skills across business areas and work types.

  • Leverage knowledge to make recommendations to process improvements.

Qualifications

  • Some college or equivalent combination of education and work experience preferred; 2 years direct or related processing and/or report review experience required.

  • Detailed understanding of Financial Services processing, knowledge of corrective processing preferred. Knowledge of internal systems including TA2000, SmartDesk 1, and TRAC.

Location:

Lawrence Kansas

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.

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