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DST Systems Sr. Experience Designer in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

At SS&C, we're working hard to help clients in some of the world's most complex industries discover the best experiences and positive outcomes for business. We're also working hard to help over 16,000 global employees discover the best experiences and positive outcomes for themselves and our company. We attract, build, energize, and reward our people by building and deploying strategic programs designed to support a high performance culture that enables DST to best execute its business strategy.

Many top high-performance organizations rely on our proprietary combination of Automation, Workforce optimization and Digital transformation – better known as AWD – to elevate their business. AWD®, our low code/no code Business Process Management (BPM) and Case Management platform, transforms the way companies get work done by aligning people, processes and data to execute intelligent, effective operations.

What differentiates AWD is its ability to manage mission-critical processes at enterprise scale. AWD leverages current and leading edge technologies, along with our process expertise and industry knowledge, enabling clients to deliver superior customer experiences, reduce risk, and increase operational visibility.

Organizations worldwide use AWD® to drive business process— like opening a new account, paying a claim, or changing an address — and manage them beginning to end. This global solution combines process orchestration, document management, user experience, correspondence, Artificial Intelligence and Robotics, and data analytics surrounded by a world-class secure infrastructure into a single offering that work together to help you reduce cost, better manage risk and become more agile.

Role Overview

We are seeking a full-time Sr. Experience Designer to work in the Digital Solutions group.

Sr. Experience Designers are responsible for creating customer experience design solutions for software products and/or services that align user needs with business goals. They demonstrate a strong understanding of interaction design principles, standards, and concepts to contribute fully in all aspects of research and synthesis, prototyping, validation, and support tasks. They know how to balance design solutions across business and user problems and know the advantages, disadvantages, and best application of methods and/or tools. Working with minimal management oversite, Sr. Experience Designers typically lead the design component in cross-functional teams for projects of varying complexity and size. They bring fresh perspectives to evolve existing solutions and create new products and services for the many actors in the digital FinTech industry.

Experience

Required:

  • 7+ years experience as a user experience designer, interaction designer, or similar role, participating in the complete product development lifecycle of several successfully launched web and/or software applications.

  • Experience working with IT developers/technology teams

  • Experience crafting and conducting client and stakeholder interviews (from subject matter experts to C-level executives) to determine business and client objectives and detailed requirements

  • Experience with UX research techniques to uncover user needs, goals, and motivations

  • Experience in design evangelism, including educating and promoting user-centered design thinking throughout the company and providing both detailed and strategic design recommendations with internal & external stakeholders based on business goals, user research, and user-centered design principles

  • Extensive experience in using UX design best practices to design solutions and a deep understanding of mobile-first and responsive design.

Preferred:

  • Financial Services or Healthcare (or similarly complex) industry experience

  • Design standards or systems

Qualifications

Required:

  • A degree in Interaction Design, User Experience Design, Service Design, Visual Design, HCI, or related fields

  • Ability to think both analytically and creatively to break down complex problems to generate creative solutions

  • A collaborative and continual-learning mindset

  • Deep understanding of UX researching & testing best practices including planning and conducting user research, user testing, rapid prototyping, heuristic analysis, usability and accessibility standards

  • Understanding of web technologies, patterns, & standards, particularly in mobile responsiveness & accessibility

  • Excellent visual, verbal, and written communication skills

  • Advanced ability to communicate complex information using design tools, including journey maps, storyboards, service blueprints, task flows, diagrams, wireframes & specs, and presentations

  • Fluency in design and prototyping software such as UXPin, Balsamiq, Adobe Creative Suite, or equivelant tools

Preferred:

  • Masters in Interaction Design, User Experience Design, Service Design, Visual Design, HCI, or related fields

Location:

Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.

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