DST Systems Sr. Client Relations Specialist in Kansas City, Missouri
The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.
If you see your opportunity in complexity, then we are the right fit for you.
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Founded in 1986, SS&C is headquartered in Windsor, Connecticut and has offices around the world. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
In this role you will support the Distribution Intelligence suite of services including U.S. WalletShare, Advisory Practice Analysis (APA) and Predictive Alternatives. As these services continue to grow an additional senior data services professional is needed in order to maintain a high degree of client engagement and satisfaction. This role will manage client requests and issues, research and own the communication back to clients. Working with members of the data team collaborate with other internal groups including product management, analytics and technology. Support new initiatives and enhancements as needed.
Support Product Manager Distribution Intelligence Data Services (Product Manager) on data processing questions, issues & enhancements from clients
Lead client calls (when needed) to receive feedback, provide information on how data is processed by SS&C
Engage with clients during data acquisition period – working through data issues, learning and understanding client data structure downstream, communicate with internal WalletShare team on potentially issues/changes to client data and how that may impact us, etc.
Prioritize support requests with input from Product Manager and ensure timely resolution of queries and data issues
Provide guidance for the team on best practices to improve team efficiency
Perform complex data analysis and research for clients and be able to explain results and make appropriate recommendations – aka client-centric solutions not just simply finding the issue
Collaborate with Product Manager on data processing, validation and automation enhancements
Own onboarding of new WalletShare clients utilizing SS&C SalesConnect
Assist in onboarding of new non-SalesConnect clients
Track market share progress in conjunction with Support Team
Incoming/outgoing file inventory – ensuring receipt and delivery of all required market share files
Point person for all data related items – internally & externally - when needed
Collaborate with internal teams across the organization to meet and exceed client expectations.
5 years in similar data management analyst roles
Proficient in SQL
Excellent communication and presentation skills with internal and external audiences
Experience with multiple facets of SS&C SalesConnect and Distribution Solutions preferred
Strong background in data products in financial services
Self-motivated and self-directed
Ability to multi-task and work effectively in a matrix environment
Kansas City Missouri
SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.