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DST Systems Sr. Client Relations Specialist in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

We currently have an opening on the Alternative Investments Client Relations Team for Sr. Client Relations Specialists (f/k/a Consultant). We are looking for a team player with the right skills and dedication to service excellence to complement our CRM teams. If you are interested and feel you are qualified, we are interested in you!

Company Overview

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

As a Sr. Client Relations Specialist (f/k/a Consultant), you will advance your career in Customer Relations Management within the financial services industry. You will be a lead associate of a dedicated team, the faces of DST, which consult with our customers. You will have daily, direct interaction with multiple customers and be responsible for gaining the customer’s confidence in your leadership and escalation ability and our products. You must be able to consult and manage large and complex projects within the team.

As a Sr. Client Relations Specialist you will have the autonomy to:

  • Establish & lead collaborative relationships between customers and the DST organization

  • Communicate with customers via conference calls, written electronic correspondence, and in face-to-face meetings

  • Educate customers on implementing our products and services

  • Analyze, anticipate, and identify customer needs and recommend innovative solutions

  • Complete system change requests

  • Research and resolve any system issues reported by customers

  • Leverage extensive in-house training programs for industry knowledge and product expertise

  • Mentor & lead less experienced associates

  • Establish work priorities, plan projects, and ensure timelines are met

  • Prepare status reports for customers

  • Coordinate face-to-face meetings with customers onsite and at their location

  • Ensure contractual obligations are achieved

  • Assist with budgeting, billing, and contract administration

  • Assist in onboarding new customers as they transition to DST’s industry leading solutions

Characteristics of Successful Candidates

  • Bachelor’s degree and 3+ years of client facing work-related experience required

  • Excellent written and verbal communication skills

  • Strong project management skills

  • Problem solving and numerical reasoning skills; ability to analyze data and take action

  • Career oriented, highly motivated, and self-starting individual

  • Ability to work in a fast paced, team environment

  • Efficient time management with strong organizational skills

  • Ability to quickly learn and adapt to new systems, processes, plans, and programs

  • Proficiency in use of business productive tools such as word processing, spreadsheets, data management, project management, and presentations

Location:

Kansas City Missouri

SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

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