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DST Systems Manager, Client Relations in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

As an Associate with DST Pharmacy Solutions, you will be part of an organization that promotes better health outcomes for consumers through clinical and technological innovations. We accomplish this by leveraging the robust technology foundation and powerful analytic resources that are the core of DST, with industry leading clinical expertise and strategic pharmacy and healthcare solutions. You will join a team that is redefining the value of pharmacy in healthcare through the integration of advanced analytics, clinical insights and transformative digital capabilities.

Role Overview

As a Client Relations Manager for DST Pharmacy, you will be exposed to all aspects of our pharmacy business, products and services. You will collaborate with other team members to establish a strategy and game plan that ensures success for our customers. The Client Relations Manager will play a lead role in managing the daily operational activities for full-service pharmacy customers. The CRM will be responsible for setting and managing client expectations, standing up projects to meet client needs, daily problem solving and ongoing monitoring of client process and performance.

Responsibilities

  • Act as the leader of the client-facing account team the service the customer(s) daily

  • Provide clients with daily support and assistance

  • Support and lead calls for multiple clients

  • Work on assignments of moderate to complex scope and resolve a wide range of issues

  • Interact with multiple functional areas and lead and/or coordinate projects among those areas on behalf of clients and/or Client Services

  • Identifying client needs, develop client solutions, track and monitor issues, analyze customer data, provide analysis, provide reports, and recommend implementing process and procedure improvements

  • Monitor Performance Guarantees and escalate any non-compliance issues

  • Identify, analyze, and document business requirements for large scope and more complex projects

Qualifications

Minimal:

  • Bachelor’s degree and 3 years of work-related experience, or Master’s degree and 1 year of work-related experience, or 5 years equivalent work-related experience

Preferred:

  • Team leadership experience

  • 2 to 5 years’ experience managing customer relationships in healthcare

  • 2 to 5 years’ experience in either benefit plan design analysis, setup or quality role

  • Detail oriented

  • Understanding of claim and financial reports

  • Proficient in use of Excel

Location:

Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.

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