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DST Systems Lead Technical Writer/Editor in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Company Overview

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

AWD® is an enterprise-scale Business Process Management (BPM) and Case Management platform providing integrated solutions for automation, workforce optimization and digital transformation. AWD’s low-code development capabilities transform the way work gets done by aligning people, processes and data to deliver intelligent, highly-optimized operations.

What differentiates AWD is its ability to manage mission-critical processes at enterprise scale. AWD leverages current and leading edge technologies, along with our process expertise and industry knowledge, enabling clients to deliver superior customer experiences, reduce risk, and increase operational visibility.

Organizations worldwide rely on AWD to manage mission-critical business Automation, Workforce optimization and Digital transformation processes — like opening a new account, paying a claim, or processing a loan — on an enterprise scale. AWD combines process orchestration, document management, user experience, correspondence, Artificial Intelligence and Robotics, and data analytics surrounded by a world-class secure infrastructure into a single offering that work together to help you reduce cost, better manage risk and become more agile.

Role Overview

Leads and delivers all components of supported documentation projects for multiple Agile development teams simultaneously in Kansas City and around the world. Provides communications consulting and coordination services for the AWD organization. Takes the lead in guiding documentation along all aspects of a project’s life cycle from the planning stages to the final deliverable. Responsible for building relationships and solving problems with clients; may actively participate on teams focused on client initiatives. Manages and maintains internal and external customer centers for associate and client consumption.

In the role will be working with many tools including:

  • Working in a structured authoring environment

  • XMetaL (or other XML authoring/editing tool)

  • DITA

  • TopLeaf, a professional DITA and XML publishing generator that applies specific styles to PDF and other outputs (web help, HTML)

  • web help

  • Working in Agile development

  • JIRA (project tracking)

  • Developing API documentation

  • Sharepoint (Customer Center)

  • Confluence (internal documentation library)

  • Captivate (product videos)


  • Provide technical editing and writing services for the AWD division.

  • Edit and create installation guides, system administration guides, user guides, and release notes for all AWD applications.

  • Work closely with development teams in Kansas City and around the world.

  • Attend daily development team standups and sprint planning meetings.

  • Assist with maintaining both documentation on the internal Sharepoint library and Customer Center.


  • BA or BS degree in English, Journalism, or related field

  • Excellent verbal, writing, and communication skills.

  • 3+ years experience as a technical editor at high tech software companies.

  • Able to perform major restructuring and rewriting of documents.

  • Clear understanding of the software development process.

  • Able to work in a fast-paced environment and meet tight deadlines.

  • Familiar with DITA, HTML, and Word.


Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.