DST Systems Lead ITSM Engineer - Remedy in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

Enterprise Services is the provider of information technology services to the DST enterprise. Our business is to connect our clients to their customers by automating business processes, providing information for decision making, and providing productivity tools to increase efficiency. This includes the information technology infrastructure and architecture functions, as well as, the global information privacy and security.

Role Overview

The Lead ITSM Engineer under our DST Enterprise Applications team provides implementation and ongoing development support for the enterprise BMC Remedy application suite. The primary focus for this position will be to assist with the ongoing development support of the application as the continued implementation progresses. This will include working with application team to define technical requirements for development as well as develop custom integrations and automation. This individual routinely engages with other developers, application administrators, analysts, DBAs and other technical support teams, as well as vendor consultants.


  • Involve in development responsibilities for currently deployed modules.

  • Define technical requirements for new development which includes developing new and modifying existing code, as well as report development.

  • Provide Tier III support for supported application environments.


  • Bachelor’s degree and 6 years of work-related experience, or Master’s degree and 4 year of work-related experience, or 8 years equivalent work-related experience

  • At least 3 years of experience in development, installation and troubleshooting in an ITIL-based environment. In-depth knowledge and skills in integrating business applications with an ITIL-based application in a large, complex organization. Experience with BMC Remedy system and development tools (i.e. BMC Developer Studio) including programming concepts and languages are highly preferred.

  • Asset management, CMDB design, change management, service request management, incident management and problem management.

  • Extensive SQL experience.

  • Shell and PERL scripting experience.

  • Experience in design and execution of unit tests and use cases.

  • Systems administration background.

  • Familiarity with Object Oriented Programming (OOP) concepts and languages (i.e. Java, J2EE, PL/SQL, etc.).

  • Experience with Crystal Report writing.

  • Professional certifications such as ITIL v3 Foundations preferred.



Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.