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DST Systems IT Product Support Analyst in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Understands the functionality of issue tracking and wiki applications and associated business processes. Has general knowledge of the architecture and infrastructure and server software as well as any peripheral products. Provides technical support to internal or external customers, resolving escalated and moderately complex issues in accordance with established standards and procedures. Designs, develops, and deploys projects meeting enterprise project needs. Documents procedures or usage for team members and/or end users in all areas of JIRA, Confluence, and related add-ons. Manages the daily operational support of JIRA and Confluence applications. This includes project migration and deployment, and general application troubleshooting. Performs research and problem analysis and diagnosis for Atlassian software, and interprets application logs to assist in the identification of problems. Uses independent judgement to escalate issues and works with internal and external support teams to drive resolution. Knowledge of Jira, Confluence, HTML, CSS, SQL, JAVA and/or Groovy, Apache Web Server, or Linux OS is a plus.


Kansas City Missouri

SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.