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DST Systems Implementation Consultant in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

AWD® is an enterprise-scale Business Process Management (BPM) and Case Management platform providing integrated solutions for automation, workforce optimization and digital transformation. AWD’s low-code development capabilities transform the way work gets done by aligning people, processes and data to deliver intelligent, highly-optimized operations.

What differentiates AWD is its ability to manage mission-critical processes at enterprise scale. AWD leverages current and leading edge technologies, along with our process expertise and industry knowledge, enabling clients to deliver superior customer experiences, reduce risk, and increase operational visibility.

Organizations worldwide rely on AWD to manage mission-critical business Automation, Workforce optimization and Digital transformation processes — like opening a new account, paying a claim, or processing a loan — on an enterprise scale. AWD combines process orchestration, document management, user experience, correspondence, Artificial Intelligence and Robotics, and data analytics surrounded by a world-class secure infrastructure into a single offering that work together to help you reduce cost, better manage risk and become more agile.

Organizational Overview

Demonstrates in-depth product and industry knowledge. Participates in the process of defining, documenting, and analyzing customer requirements, business processes and procedures, and workflows. Defines and documents standard configuration requirements and guides and configures product solutions. Identifies, researches, and resolves and engages others in the research and resolution of moderately complex customer and product implementation problems. Demonstrates product functions/benefits and educates customers on the optimal use of the product to improve efficiencies or satisfy requirements. Communicates information to the customer regarding new functionality, enhancements, or changes to the product that would benefit or affect the customer. Assists in identifying product customizations, enhancements, process changes, and workarounds to meet customer requirements and works with other functional groups as appropriate to address. Provides direct customer support during product deployment and provides transitory post-implementation follow up and onsite support.

Role Overview

The focus of this role is to support the implementation of AWD for our clients. AWD is configurable to meet various customer needs for workflow movement in the simplest terms of getting a work item, be it a fax, email, physical document, phone call record or an item pulled from a website or a separate system. As the Senior Implementation Consultant, you will teach our clients how to use the software or perform the actual implementations of the software on behalf of the client. This role requires traveling to customer sites about 75% of the time.

Responsibilities

  • Function as a reliable point of contact for customer inquiries, issues, and requests throughout the implementation process.

  • Assist in leading activities related to requirements analysis, business process analysis, product configuration and customization, scope analysis, workflow consulting, data mapping, detailed project documentation, customer communication, issue resolution, testing, customer training/education, solution deployment and implementation, and transitory post-implementation support.

  • Understand and articulate product capabilities and guides the customer in best practices for use of the product solution. Identifies product customization's, enhancements, process changes, and workarounds to meet customer requirements and works with other functional groups (e.g., development teams, applications analysis, technical support, etc.) to address.

  • Understand product behavior in multiple situations and offers assistance to customers regarding product set up, expectations for product functionality and performance, etc., when new variables are introduced.

  • Manage customer expectations, cultivate the customer relationship, ensure the timely completion of project milestones, and ensure project outcomes are successfully meeting customer expectations during the implementation process.

Qualifications

  • Bachelor’s degree and 3 years of work-related experience, or Master’s degree and 1 year of work-related experience, or 5 years equivalent work-related experience.

  • Superior presentation, communication and interpersonal skills.

  • A patient, customer-centric and proactive mindset.

  • Ability to develop and maintain effective relationships with leaders at all levels in the business.

  • Time management skills with experience in working to tight project deadlines.

  • Ability to understand user requirements and desired business outcomes

  • Moderate understanding and experience with SQL

  • Experience and expertise with Business Rules engines such as DROOLS is needed

  • Experience building CSS (Cascading Style Sheets) based on client requirements is required

  • Ability to create java script to accommodate for enhanced user interface functionality

  • Expertise in the use of Microsoft Applications – specifically Excel, Word and PowerPoint.

  • Strong problem-solving skills and an ability to work independently and within a team;

  • Confidence to present to, and hold discussions with, managers at all levels, including senior management

Location:

Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.

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