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DST Systems Director, Client Services in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

As an Associate with DST Pharmacy Solutions, you will be part of an organization that promotes better health outcomes for consumers through clinical and technological innovations. We accomplish this by leveraging the robust technology foundation and powerful analytic resources that are the core of DST, with industry leading clinical expertise and strategic pharmacy and healthcare solutions. You will join a team that is redefining the value of pharmacy in healthcare through the integration of advanced analytics, clinical insights and transformative digital capabilities.

Role Overview

The Director, Client Services, is responsible for managing all aspects of the client relationship from fostering the relationship to advocating client business needs. The Director leads the strategic development of the client relationship; addressing business requirements and goals. The Director oversees the business processes and the account management teams that support the products and services used by our clients. The Director collaborates with cross-functional teams to drive business results while maintaining high client satisfaction and retention. Strong communication, team leadership, business intelligence, financial analysis, project delivery, and operational effectiveness/efficiency skills will all contribute to successful leadership in this role.


  • Management of all aspects of business consulting and the client relationship.

  • Oversee the business processes that support the products and services used by our clients across the organization.

  • Collaboration to drive high quality, on-time business results with internal partners including but not limited to Implementation, Pharmacy Networks, Benefits, Eligibility, IT, Training, Clinical Operations and Product Development.

  • Ensures that the customer is satisfied with projects, products and services and works with client to qualify new opportunities.

  • Achieve revenue targets tied to product upsell for existing clients.

  • Ensure schedules and budgets are met according to contractual agreements.

  • Staff leadership and development responsibility for a team of 20+ associates. Provide direction to the team ensuring that client benefits are set up accurately and that pharmacy claims are processed and paid according to the contract.

  • Ability to lead and motivate teams. Drive employee engagement to ensure talent bench creates a strong succession plan.

  • Create a culture of continuous improvement; meet/exceed goals related to client satisfaction, client retention and service performance guarantees.


  • Bachelor’s degree and 8 years of work-related experience, or Master’s degree and 6 years of work-related experience, or 10 years equivalent work-related experience in a client services or client support role within the PBM industry, with 5+ years supervisory/management experience

  • Previous experience with medical and pharmacy claims processing

  • Must have excellent verbal and written communications skills


Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.