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DST Systems Client Relations Supervisor in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Client Relations Supervisors supervise the day-to-day operations of client support and strategic client relationship management. They manage client workflow and project scheduling, ensure accurate client billing, and ensure adherence to contractual obligations. Client Relations Supervisors manage client expectations and proactively develop client solutions to address future business needs. They may be called upon to resolve difficult, complex, and escalated issues. Client Relations Supervisors participate in the negotiation of service level agreements and contracts and develop Request for Proposals for prospective clients. Client Relations Supervisors develop and facilitate formal internal training classes. They have staff management responsibilities, that may include, but are not limited to, interviewing and providing feedback in the hiring and termination processes; training, instructing, and directing work assignments; participating in performance management; and interpreting, applying, and enforcing company guidelines, practices, and policies.

Organizational Overview

While working at DST Financial Services, you will help our clients discover opportunities in the complexities associated with mounting inflows of data, rapid technological advancements, shifting regulatory change, rising security risks and increasing demands from their customers. Your job is to help our clients discover opportunity through technology, strategic advisory and business improvement solutions. You will work with some of the world’s leading Alternative Asset Managers, Asset Management Service Companies, Banking Companies, Broker-Dealers, Distribution Companies, Insurance Companies and Retirement Companies. Everyday our global offices in Australia, the United Kingdom and the United States work together to master the complexity of the financial industry to transform the most challenging tasks into opportunity and competitive advantage.

Responsibilities:

Manages direct reports responsible for ensuring the company’s products, services, and business offerings are compliant with regulatory requirements. Develops short- and long-term business plans consistent with the needs and priorities of the business and its customers. Accountable for analyzing and identifying regulatory, financial, and operational risk for the organization. Works closely with legal counsel to develop and recommend compliance-related policies and procedures to be applied throughout the organization. Consults with internal product development groups, operational areas, and company clients. Participates in the cycle for attaining new business for the organization. Represents the interests of the company in various industry-related focus groups, steering committees, and advisory groups. May also be required to speak at or compose documentation for industry conferences, client/product conferences, or educational seminars. Applies and enforces guidelines to ensure compliance and equitable application of policies, procedures, practices, programs, processes, and systems and makes suggestions for continued improvement or increased efficiencies. Supervises a team in a support or operational environment. Participates in the interview/selection process, provides training and mentorship, offers career development guidance, and is engaged in performance management. Plans and prioritizes work to meet business unit commitments aligned with company goals and financial responsibilities. Delivers operational results that align with department commitments.

Qualifications:

• Bachelor’s degree and 3 years of work-related experience, or• Master’s degree and 1 year of work-related experience, or• 5 years equivalent work-related experience

Location:

Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.

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