DST Systems Client Relations Specialist - Fidelity in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

At DST Financial Services we believe that in order to better service our clients it’s through our use of data. In our Australia, United Kingdom, and United States offices we provide services to mutual funds, brokerage firms, retirement plans, wealth management, and other financial services. Every day our global offices work together to master the complexity of the financial industry to transform the most challenging tasks into opportunity and competitive advantage.

Role Overview

As a Client Relations Specialist, you will have the opportunity to begin a career in the financial services industry and have daily, hands on interaction with our customers, providing exceptional customer services/support.

Responsibilities

You will be part of a dedicated team, representing DST, which consult with our customers. You will learn our customers’ business as well as ours. Will have daily, direct interaction with one or more customers and be responsible for gaining the customer’s confidence in our products. As you build domain knowledge in DST’s applications, your ability to consult will grow and you be assigned larger and more complex projects within the team.

As you gain mastery, you may also:

  • Establish collaborative relationships between customers and the DST organization

  • Mentor less experienced associates

  • Establish work priorities, plan projects, and ensure timelines are met

  • Prepare status reports for customers

  • In person customer meetings at their location(s)

  • Ensure contractual obligations are achieved satisfactory and timely

  • Assist with budgeting, billing, and contract administration

  • Assist in onboarding new customers as they transition to DST’s industry leading solutions

Qualifications

  • Business education and/or 1-2 years business experience in customer service or customer support roles

  • Excellent written and verbal communication skills

  • Problem solving and numerical reasoning skills; ability to analyze data and take action

  • Ability to work in a fast paced, team environment

  • Possess efficient time management and strong organizational skills

  • Proven ability to quickly learn and adapt to new systems, processes, plans, and programs

  • Proficiency in use of business productive tools such as word processing, spreadsheets, data management, project management, and presentations

Location:

Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.