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DST Systems Call Center Quality Representative in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Role Overview

As an Investor Services Quality Representative, you will be responding to caller inquiries with an expected high level of accuracy, while providing an excellent quality customer service experience. This position will have you professionally interacting with shareholders, brokers and dealers in our inbound call center. In addition, as a as a fully cross-trained associate, you will be monitoring incoming calls, and trade requests for quality assurance & team development purposes.

Responsibilities

  • Provide internal and external customers with full-service solutions and comprehensive transfer agency and/or shareholder services.

  • Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance.

  • Maintain records for customers (e.g. shareholders, broker/dealers, third-party entities, institutions and client fund groups) and answer inquiries related to fund performance, account status and activity.

  • Process financial and non-financial mutual fund and corporate security transactions, set up new accounts, perform research and resolve problems related to specific transactions through the utilization of various industry-related products/systems.

  • Associates within this role evaluate and follow internal processes, controls, and procedures to ensure compliance with client, service level agreement, company, industry, and/or legal regulations.

  • Review incoming calls, focusing on how the representatives process financial transactions and respond to fund inquiries from shareholders and prospective investors.

  • Provide feedback to the representatives regarding quality of the call and accuracy of transaction requests.

  • Perform quality control function on all items, ensuring established quality and productivity standards are met or exceeded. This includes, but is not limited to, checking for accuracy of trade requests taken, adherence to department procedures and maintenance of call record.

  • Complete all necessary associate feedback forms for processing.

Qualifications

  • High School Diploma or equivalent.

  • Ability to communicate clearly and effectively, both verbally and in writing, in order to exchange information with and resolve problems.

  • Ability to execute assignments within established timeframes and quality standards, while responding to immediate needs.

  • Attention to detail required.

  • Self-starter with good organizational skills.

  • Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple computer systems.

  • Passion for excellence in service.

  • Banking, investment or a financial services background preferred.

Location:

Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.

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