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DST Systems Benefits Configuration Analyst in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

SS&C Health (formerly DST Pharmacy Solutions), is a leading independent provider of health care information management services. We support commercial, Medicaid, and Medicare Part D with a business model that provides full disclosure and transparency. SS&C serves a wide range of clients and key health care organizations. SS&C provides quality healthcare information management services to our customers. We deliver value-added products and services for transaction processing, data analysis, and decision support. We do this professionally, ethically, and with concern for our shareholders, associates, and community.

Role Overview

The essential functions of Benefits Configuration Analysts include fulfilling basic to moderately complex benefit change requests, researching benefit related questions, documenting basic benefit design specifications, testing and validating benefit setups, and providing benefit related support to customers. Benefits Configuration Analysts work under the direction of more senior staff in handling basic to moderately complex benefit change requests and research questions. They receive new assignments daily and are assigned the majority of online change requests. As their knowledge level increases, they are assigned more difficult requests that involve multiple benefit changes, code review, benefit design specifications, and coordination with other departments. They may seek clarification and/or gather additional information from the customer in order to make the change. They consider all the areas that a change may impact in the current benefit setup and determine the most appropriate way to implement the change (e.g., research and look at tables impacted, order of processing, down-stream impacts, and unintended consequences). When a benefit change requires a code change, they document basic benefit design specifications, which may be reviewed by a senior team member.


  • Modify and set up benefits based on requirements provided by the customer

  • Perform testing and validation to confirm the new benefit setup processes as expected and meets customer requirements and all appropriate forms and documentation are fully and accurately completed

  • Troubleshoot and perform research on basic to moderately complex claims processing issues or customer inquiries

  • Provide input in evaluating how to best set up customer benefits (e.g., different tables, different benefit setup approaches).

  • Act as a support resource to the customer while participating as a member of the Benefits team



  • Bachelor’s degree and 2 years of work-related experience, or 4 years equivalent work-related experience

  • 1 year customer service and/or analytical work experience

  • Experience working with personal computers, including the Microsoft Office Suite


  • Post-secondary education

  • SS&C Health Pharmacy Analyst Certification or Pharmacy Technician Certification

  • 2 to 5 years’ pharmacy, healthcare insurance, and/or automated medical or pharmacy claims experience

  • Knowledge of managed care pharmacy and benefit structures



Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.