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DST Systems WMI App Support Analyst in Hyderabad, India

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Job Description

Application Support Analyst within the WMI Technology Support Team

The Application Support Analyst will have a strong IT background in a Microsoft Windows Server, IIS and SQL Server environment, either within application support or a service desk environment.

The Application Support Analyst will have a passion for problem solving and dealing with customers.

WMI Application Support Analysts are accountable for the delivery of a Quality service, driving for excellence in all their work activities.

Be responsible for running approx. 150 time critical tasks across a 24 hour period.

These tasks fall into 7 broad categories:

  1. Batch Monitoring

  2. SQL

  3. Monitoring

  4. Communication

  5. File Transfer

  6. Reporting

  7. Workaround

Event Monitoring:

Review and act upon events automatically generated by the event management system.

Smoke Tests:

Execute a selected set of validation scripts with critical functionality to verify an application is ready for testing.

Health Checks and Monitoring:

Verify and continually monitor the production environment to ensure it is available for use by the business and customers

Primary Skills

Required experience:

• Application support / bespoke software support

• Microsoft windows Server / IIS / SQL Server

• Excellent incident and problem solving skills

• Excellent communication skills

• ITIL Foundation

• Usage of a recognised Service Management Toolset (e.g. Service Now)

• Understanding of a third party financial services organisation and the business services that they provide to their clients

• Minimum 1 years’ experience in a similar role.

• Excellent time management and prioritisation skills

• Hands on experience of supporting applications that utilise Microsoft Windows Server / IIS / SQL Server

• Hands on support experience of large complex Oracle / SQL databases

• Hands on support experience of XML messaging

• Strong verbal and written communication skills.

• Must be results driven and believe in teamwork, collaboration and initiative

• Experience of working in high pressure environments.

• Ability to manage repeatable standard processes.

• Ability to forge strong relationships with internal customers and business areas

• Good working knowledge of MS Office

• Ability to manage an incident through to resolution

• Experience of working within a shift pattern

• Experience of working within an ITIL Environment

Knowledge or experience in the following areas would be advantageous, but is not essential:

• Financial Services industry experience

• Experience of working with XML files

• ITIL Intermediate level either Service Operation (SO) or Operational Support and Analysis (OSA)

Location:

Hyderabad Andhra Pradesh

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.

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