DST Systems Service Desk Engineer in Hyderabad, India
The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.
If you see your opportunity in complexity, then we are the right fit for you.
The IT Service Desk is responsible for all first line enquiries, requests and reported issues for internal and external customers of DST systems and applications working to published service levels.
The Service Desk will investigate and resolve where possible application, software and hardware incidents from internal and external clients. When resolution isn’t possible, they must assign the incident to the correct support team and escalate when necessary on behalf of the customer. Incident trend analysis is required to identify common issues and feed into the problem management process for root cause analysis.
The Service Desk are responsible for the fulfillment of requests such as password resets, and account unlocks which must be processed within strict timeframes to ensure minimal impact to the business.
Technical Associates must ensure that the IT Service Desk processes and services are properly delivered to the business and that any barriers to proper service provision are addressed and/or escalated.
Individuals are required to observe Service Desk operational techniques to determine how effective they are and implement new techniques when old ones are ineffective.
Experience in providing 1st line telephone support for both internal and external customers.
Strong troubleshooting skills.
Strong communication skills both verbally and written.
Knowledge of MS Office Suite
Knowledge of Active Directory and Exchange
Experience in the escalation of issues.
Strong customer service experience with a desire to deliver a high quality customer focused service.
Excellent organizational and time management skills.
Experience working in a collaborative working environment where team work is essential in achieving corporate goals
Ability to work under pressure and to tight deadlines.
Experience working in an environment where ITIL best practice policy and processes have been adopted.
Knowledge and understanding of Incident and Problem management processes
Positive ‘can-do’ attitude.
Flexibility in providing out of hours support for project deliverables.
Hyderabad Andhra Pradesh
SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.