DST Systems Transfer Agency Operations Representative in Denver, Colorado

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

Since its inception in 1985, ALPS has evolved from its modest beginnings of servicing a single bank mutual fund client into a full-service provider to the investment management industry. Now, with more than 660 employees, over 400 clients, and an executive team that’s been in place for over 20 years, ALPS continues to actively promote all of its various business segments – from asset servicing through ALPS Fund Services to asset gathering through ALPS Distributors and ALPS Advisors. With a combination of expertise in a broad range of products and a culture built around the founders’ encouragement to “Do Things Right”, ALPS is uniquely positioned in the industry to help its clients’ structure, service and distribution of all product types.

Role Overview

Investor Services Representatives evaluate, verify, and process service requests from shareholders, third-party entities, institutions, broker/dealer operations, or client Fund/Stock groups. Associates research, resolve, and respond to inquiries and problems of a more complex nature. Sr. Mutual Fund/Corporate Securities Representatives may be responsible for providing on-the-job training for newer associates. Associates work under general direction with established guidelines.

Responsibilities

This may include but is not limited to:

  • Provide client specialized servicing to mutual fund investors

  • Review new account documentation and establish accounts as needed

  • Analyze and complete trades, maintenance, statement requests and written inquiries

  • Correspond with and contact Dealers and Investors as needed

  • Answer shareholder calls and have the ability to answer fund specific questions

  • Receive, sort, and track incoming Dealer and investor requests

  • Review and research complex Dealer and investor requests

  • Act as liaison between Transfer Agency teams

  • Efficiently and accurately report the daily cash flows into and out of mutual funds for our Clients

  • Facilitate Broker/Dealer compensation including 12b1 payments, A Share Load and C Share Advanced payments

  • Reconcile and report contingent deferred sale charge and underwriter payments to our Clients

  • Complete daily bank reconciliation to match Client’s balances with the corresponding reports

  • Work with the Distributor on the establishment of new Broker/Dealers along with branch, and representative establishment at the account level

  • Quality Review transactions, new accounts maintenances, control reports, and other daily operational requests

Benefits of this Position

  • Entry level position that allows for variety in daily tasks and the ability to gain extensive knowledge of back office mutual fund operations for future advancement in industry

  • Ability to gain certifications and further training

  • Fast growing company that provides numerous opportunities for job advancement

Qualifications

  • Excellent attention to detail and accuracy and strong multi-tasking skills

  • Computer experience (Word, Excel, Microsoft Outlook)

  • Interpersonal and customer service skills

  • Ability to work independently as well as in a team environment

  • High School degree and at least 1 year of related experience. Bachelor’s Degree or related industry experience preferred.

Location:

Denver Colorado

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.