DST Systems Technical Support Analyst in Denver, Colorado

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

Since its inception in 1985, ALPS has evolved from its modest beginnings of servicing a single bank mutual fund client into a full-service provider to the investment management industry. Now, with more than 660 employees, over 400 clients, and an executive team that’s been in place for over 20 years, ALPS continues to actively promote all of its various business segments – from asset servicing through ALPS Fund Services to asset gathering through ALPS Distributors and ALPS Advisors. With a combination of expertise in a broad range of products and a culture built around the founders’ encouragement to “Do Things Right”, ALPS is uniquely positioned in the industry to help its clients’ structure, service and distribution of all product types.

Role Overview

Do you love working in the ever changing world of technology? Are you good at tackling problems and thinking outside of the box to come to a resolution? Do you have the ability to balance and prioritize multiple activities and issues? We have a support position on our team waiting for you.

Responsibilities

  • Provide high-quality technical support for all desktop and laptop hardware, software and ancillary office equipment including phones, printers, multi-function devices and video conferencing equipment

  • Participate in a rotational after-hours support schedule

  • Practice exceptional customer service and ownership over a broad range of support issues

  • Working within our internal task systems, clearly document all support activities in a ticket tracking database

Qualifications

  • The ideal candidate will have a High school diploma or equivalent

  • Post-secondary education in a business- or computer-related field of study preferred

  • Knowledge and working experience with Microsoft products, (Windows, Office, SQL)

  • Hands on experience working with MAC OS in a Windows environment

  • Detail-oriented and committed to seeing things through

  • Self-starter with the ability to communicate effectively, proactively research and solve problems

  • Strong interpersonal verbal/written skills

  • Financial services knowledge

#LI-DM1

Location:

Denver Colorado

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.