DST Systems Spv Health Care Call Center in Birmingham, Alabama
The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.
If you see your opportunity in complexity, then we are the right fit for you.
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Health Care Call Center Supervisors ensure the successful delivery of customer service to customers; oversees the daily operations and results of customer service staff; and manages workflow/activities, call statistics, and attendance. May have responsibility for partnering with Organizational Performance and Education to set priorities for training curriculum development and administration. Works with peers in a team setting to develop and implement improvement suggestions, policies, work forecasting, and staff scheduling. Anticipates and provides solutions to business and operational problems. May have direct customer assignments, contact, and reporting responsibilities.
Oversee a team of Call Center Representatives as they provide world class customer service to customers by answering questions, resolving issues and assisting with medical health transactions
Monitor the quality of the work as your team provides medical facilities, insurance providers and members with routine information regarding effective dates of coverage, claims history, deductible and coinsurance amounts, and general benefit information
Address claims related issues, concerns and escalations from insurance providers and/or members.
Review, prepare and process medical claims, including potential grievance, appeals and coverage determination.
Research complex issues for customer, supporting their requests, making outbound calls to provide customers with updates or to gain additional information
Perform special project assignments from time to time, such as research work and obtaining special authorizations
Cross train in different areas to expand knowledge base and develop new skills
High School degree and at least 4 years of work-related experience
At least 4 year of customer service or call center experience.
2 years of Supervisory experience in a call center preferred
Post-secondary education or 3 or more years of customer service or call center experience in a health care related environment is strongly preferred. You will receive strong preference if you have experience working with Medicare, Medicaid, Affordable Act, Commercial, and/or Small/Large Group Health Insurance benefits management.
Must possess leadership attributes, with a real passion for excellence in service and attention to detail.
Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple computer systems.
DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.
SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.
We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.
Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.