DST Systems IT Product Support Manager in Birmingham, Alabama
The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.
If you see your opportunity in complexity, then we are the right fit for you.
DST Health Solutions provides healthcare reform through a full range of BPO and turnkey healthcare administration solutions. Our solutions, combined with our health outcomes optimization solutions, include advanced technologies and strategic consulting services designed to optimize our customer’s outcomes, revenues, and managing their risk. We help client’s master complexity in the world’s most demanding industries to ensure they continually stay ahead of the ever-changing customer requirements.
The IT Product Support Manager will lead a team of analysts responsible for providing support for multiple licensed applications and services in various deployment models. The Manager will oversee and collaborate with internal teams as well as third party vendors to address client requests and issues in a timely manner is part of the daily work. The Manager will also interact directly with clients when needed to work through client dissatisfaction and escalations in a calm and professional manner.
The IT Product Support Manager manages the daily operations of supervisors and individual contributors while considering short- and/or long-term company or customer initiatives and the impact of those initiatives. Assists in the development and planning of support initiatives and evaluates the feasibility of supporting new products. May manage internal/external customer relationships and function as high-level liaisons between customers and the organization. Ensures support requirements, such as service level agreements and contractual agreements and overall customer satisfaction are met. Drives and facilitates resolution of the most difficult and complex issues. Manages the coordination and prioritization of high-level and complex projects. Interacts with other business units for coordination, status reporting, problem resolution/escalation, and managing customer expectations. Serves as a technical resource and consultant to the Technical/Product Support Services staff and customers.
Bachelor’s degree and 6 years of work-related experience, or Master’s degree and 4 years of work-related experience, or 8 years equivalent work-related experience
Strong working knowledge of MSOffice suite of products including Excel, Word, PowerPoint, Visio and Outlook
Strong working knowledge of SDLC practices including both Waterfall and Agile
Experience leading resources supporting software solutions
Healthcare industry knowledge preferred
Strong written and verbal communication skills are required
Strong attention to detail is expected
Experience in preparing metrics and presentations and delivery of presentation to direct reports, peers and next level management preferred
Ideal candidate will be outgoing, able to build rapport with peers and willing to deal with adversity and confrontation
Systems, database and network knowledge is a plus; Oracle, SQL, DB2, Unix, Linux, iSeries
Working knowledge of EDI transactions is a plus
DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.
SS&C DST is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, SS&C DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.
We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.
Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.