DST Systems Health Care Call Center Supervisor in Birmingham, Alabama

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

As an Associate with DST Pharmacy Solutions, you will be part of an organization that promotes better health outcomes for consumers through clinical and technological innovations. We accomplish this by leveraging the robust technology foundation and powerful analytic resources that are the core of DST, with industry leading clinical expertise and strategic pharmacy and healthcare solutions. You will join a team that is redefining the value of pharmacy in healthcare through the integration of advanced analytics, clinical insights and transformative digital capabilities.

Role Overview

The essential functions of Healthcare Call Center Supervisors include ensuring the successful delivery of customer service to our customers; overseeing the daily operations and results of customer service staff. Healthcare Call Center Supervisors manage the day-to-day application of organizational policies and procedures, adherence to contractual agreements and quality standards, workflow/activities, call statistics, and attendance. This includes identifying department training/education needed to meet business objectives. Healthcare Call Center Supervisors conduct performance evaluations and coach their staff toward performance improvement. They conduct the hiring process and monitor expenses appropriately. Healthcare Call Center Supervisors work with peers in a team setting to develop and implement improvement suggestions, policies, work forecasting, and staff scheduling. They anticipate and provide solutions to business and operational problems. In addition, Healthcare Call Center Supervisors may have direct customer assignments, contact, and reporting responsibilities.

Responsibilities

  • Administering departmental policies, procedures and standards

  • Monitoring and adhering to departmental standards

  • Direct Staff management

  • May Partner with Organizational Performance and education to set priorities for training curriculum development and administration

  • Conducting Performance evaluations

  • Interview and hire associates

  • Direct Customer Contact

Qualifications

  • Bachelor’s degree and 3 years of work-related experience, or Master’s degree and 1 year of work-related experience, or 5 years equivalent work-related experience

  • 3-5 years’ experience as a Supervisor in a high volume call enter preferably in the Healthcare industry

Location:

Birmingham Alabama

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.