DST Systems Senior Market Prominence Implementation Consultant in United States
The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.
If you see your opportunity in complexity, then we are the right fit for you.
DST Health Solutions provides healthcare reform through a full range of BPO and turnkey healthcare administration solutions. Our solutions, combined with our health outcomes optimization solutions, include advanced technologies and strategic consulting services designed to optimize our customer’s outcomes, revenues, and managing their risk. We help client’s master complexity in the world’s most demanding industries to ensure they continually stay ahead of the ever-changing customer requirements.
Senior Market Prominence Implementation Consultants provide in-depth product, industry, and or best business practices knowledge on an implementation team. They are capable of consulting in all phases of the implementation process and may also serve as the project lead on small- to medium-sized implementation projects or single phases of larger, more complex implementation projects. They function as a reliable point of contact for all customer inquiries, issues, and requests throughout the implementation process. Senior Market Prominence Implementation Consultants understand product behavior in multiple situations and offer assistance to customers regarding product set up, expectations for product functionality and performance, etc., when new variables are introduced. They present new perspectives using existing solutions. They recognize and notify management of potential add-on business opportunities and/or solutions. Senior Market Prominence Implementation Consultants mentor and provide guidance to less experienced team members.
Travel of 50-80% is expected.
Perform and lead activities related to requirements analysis, business process analysis, product configuration and customization, scope analysis, workflow consulting, data mapping, detailed project documentation, customer communication, issue resolution, testing, customer training education, solution deployment and implementation, and transitory post-implementation support.
Articulate product capabilities and guide the customer in best practices for use of the product solution.
Identify product customizations, enhancements, process changes, and/or workarounds to meet customer requirements and work with other functional groups (e.g. development teams, applications analysis, technical support, etc.) as appropriate to address.
Identify, research, and resolve and/or engage others in the research and resolution of moderately complex to complex customer and/or product implementation problems.
Work with the customer and internal departments to plan, coordinate, and execute project tasks on schedule with available resources.
Provide oversight to assigned project resources, delegate work assignments, monitor progress, develop and administer project schedules, define project deliverables, produce status reports, etc.
Manage customer expectations, cultivate the customer relationship, ensure the timely completion of project milestones, and ensure project outcomes successfully meet customer expectations during the implementation process.
At least 5 years of applicable industry, product, and conversion/implementation experience including demonstrated aptitude and ability to lead small to medium sized projects. Project leadership experience preferred.
Bachelor’s degree preferred.
Kansas City Missouri
DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.
DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.
We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.
Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.