DST Systems Call Center Representative - Financial Services in Lawrence, Kansas

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

At DST Financial Services we help clients master complexity in the world’s most demanding industries to ensure they continually stay ahead of, and capitalize on, ever-changing customer, business and regulatory requirements. Our clients include some of the most prestigious mutual funds, brokerage firms, retirement plans, wealth management firms and other financial services companies around the globe.

Role Overview

In your role as a Call Center Representative, you are the front line to our clients and our clients’ clients. They have choices about who to work with, and they evaluate us on every call. Every single day you come in, you put yourself in the clients’ shoes, anticipate their concerns and help them solve complex problems. In order to ensure our clients receive award-winning service, we know the importance of looking after our associates. We are committed to the development of our people at every level and will give you the training needed to excel in your job.

Responsibilities

  • Provide world class customer service to customers by answering questions, resolving issues and assisting with financial transactions.

  • Process routine service requests for purchases, redemptions, transfers, new account set-ups and other maintenance items requested by the customer.

  • Research complex issues for customers in order to support their requests, making outbound calls to provide customers with updates or to gain additional information.

  • Perform special project assignments from time to time, such as research work, obtaining special authorizations, outbound calls and data entry.

  • Cross train in different areas to expand knowledge base and develop new skills.

Qualifications

  • High School Diploma or equivalent.

  • At least one year of previous customer service experience within retail, banking or financial services preferred.

  • Excellent communication skills – verbal and written.

  • Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple computer systems.

  • Passion for excellence in service and attention to detail.

  • Working hours are Monday through Friday between 7am and 7pm.

Location:

Lawrence Kansas

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.