DST Systems Senior Program Manager, Pharmacy Funding Operations in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

Global Finance oversees financial accounting and reporting, planning and analysis, income tax function and treasury functions for the DST organization.

Role Overview

Argus Pharmacy Payment Operations processes the daily receipt and disbursement of approximately $40 billion annually of customer funding and pharmacy and member reimbursements. The Senior Program Manager, Pharmacy Payment Operations, will be primarily responsible for developing solutions for new and existing business concentrated on process improvement, automation, risk prevention and management information processes used in customer service delivery and financial reporting for Argus Health Systems. This role will support key initiatives impacting Argus financials. The Senior Program Manager will report directly to the Director, Pharmacy Payment Operations and will have frequent interaction with staff and management from multiple operations and finance functions. Indirect and direct management of other associates will be required for the successful development and implementation of new solutions. There will be hands-on involvement in complex new business processes (Spread Pricing; Alternate Pharmacy Payment Cycles) and leadership in driving process improvement to strengthen existing processes and support growth.


  • Management Competencies:

  • Communication Skills: Organizes and presents information, views, and concepts in a concise and understandable format for a variety of audiences. Determines the most appropriate format and vehicle for delivering information (e.g., verbal or written) to maximize audience understanding of the message.

  • Customer Focus: Identifies and develops positive working relationships with internal and external customers that are built on trust and integrity; works to anticipate customer needs; responds to the changing needs of the customer while maintaining a high standard of controls.

  • Decision Making: Investigates, identifies, and analyzes key issues and the associated alternatives, benefits, and consequences to develop practical decisions; accepts appropriate authority to make decisions; moves ahead with confidence once decisions are made.

  • Fostering Teamwork: Works cooperatively with others in the accomplishment of joint tasks and common objectives; demonstrates commitment to working as a team; supports team initiatives; accommodates the needs of team members.

  • Integrity: Acts consistently and shows a high sense of personal ethics and values; keeps commitments; follows through on promises.

  • Organizational Awareness: Understands the organization and other functional areas; recognizes and effectively balances the interests and needs of one's own group with those of the mission, values, and goals of the broader organization; communicates understanding of the organization's goals and values.

  • Staff Development: Able to develop less experienced team members to independently support the products and solutions implemented.

  • Functional Competencies:

  • Analytical Ability: Breaks information or problems into smaller parts to understand them more fully; thoughtfully considers data before drawing conclusions; evaluates the issue from several directions; summarizes disparate data into meaningful conclusions.

  • Detail Oriented: Is thorough; considers all aspects; breaks down tasks into all possible components and is able to scrutinize tasks at the lowest level; is aware of each step in a process or application; gathers complete information, is able to track information and follows through.

  • Problem Solving: Gathers information systematically; uses logic, generates alternatives; examines alternatives in light of objectives and resources; reaches and communicates solutions. Readily distinguish between what’s relevant and what’s unimportant to make sense of complex situations

  • Process Improvement, Quality & Control: Develop repeatable, supportable processes to deliver consistent high quality services to customers. Able to document solutions in an easy to understand format for training and redundancy purposes. Understands the importance of internal control disciplines and incorporates appropriate controls into process improvements.

  • Project Management and Delivery: Follows tasks through to completion and takes ownership of the final outcomes; owns the consequences of decisions and actions taken on the job.


  • Bachelor’s degree in Finance or related field.

  • Technical Competencies:

  • Proficient in Microsoft Office with demonstrated ability to create and leverage the technology capabilities within the various MS Office products to gain efficiencies and minimize risk through automation and control implementation

  • Knowledge of programming languages, SQL, VBA, Monarch, DB2 knowledge, Access Databases

  • Willing & eager to learn pharmacy benefits management and health plan industry business concepts, regulations and practices related to benefit structures, claims processing, prompt pay, Medicare, Medicaid and other regulations as applicable.

  • Familiarity with cash operations and reconciliations and able to learn Argus specific financial applications and operating systems.



Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.