DST Systems Desktop Support Manager in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

Enterprise Services is the provider of information technology services to the DST enterprise. Our business is to connect our clients to their customers by automating business processes, providing information for decision making, and providing productivity tools to increase efficiency. This includes the information technology infrastructure and architecture functions, as well as, the global information privacy and security.

Role Overview

Desktop Support Managers have overall responsibility for managing and directing the day-to-day operations of the Desktop Support staff. Desktop Support Managers ensure service levels and overall customer satisfaction are met. Ensuring alignment with company goals, they set team/departmental goals, objectives, and strategic plans.

Responsibilities

  • Desktop Support Managers manage the coordination and prioritization of high-level and/or complex projects within any related Desktop Support departments.

  • Assist with and may be responsible for managing vendor relationships.

  • Desktop Support Managers participate in the development and implementation of division and/or company goals.

  • May be called upon to provide guidance to other areas/members of management.

  • May become actively involved, as required, to resolve the most complex issues.

  • Desktop Support Managers assist with and/or manage and administer departmental and project budgets and forecasts.

  • Desktop Support Managers are responsible for all personnel administration within the department, including staffing, performance management, career planning, terminations, etc.

  • May be responsible for overseeing other areas such as Asset Management, Systems Management, Help Desk, etc.

Qualifications

  • 6 years related experience or post-secondary education with 4 years related experience

  • Prior supervisory experience, preferred

  • Understanding of the components within LAN/WAN networks to include network connectivity and remote access technology.

  • Thorough understanding of hardware and peripherals with experience supporting the following operating systems in a networked environment; Windows 7/ Windows 10. Any experience with Apple OS a plus

  • Experience with the following applications; MS Office, MacAfee Antivirus, and any experience working with Active Directory is a plus.

  • A good understanding of network protocols such as TCP/IP in a LAN or WAN environment.

Location:

Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.