DST Systems Team Leader - Dev Ops in Dagenham, United Kingdom

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

DST Customer Communications helps you deliver engaging communications to maximize the customer experience. By seamlessly connecting customers with the content and channels they prefer across all interactions, you can create relevant transactional, marketing and regulatory communications that get results.

Role Overview

DST are one of the largest Customer Communications companies operating in the UK, with operations in 8 UK locations. The role will initially be focused in our sites based in Dagenham, Essex and central London. The candidate will be expected to split their time between the two primary locations. There will be opportunities and need to occasionally travel to our other operating sites.

We are looking for an experienced, highly motivated DevOps Team leader to build a group wide capability to support our live application base and development environments. The DevOps team is responsible for the support of all DST’s operating applications including web sites, databases, business support systems, document composition solutions, proprietary factory control system and other strategic business platforms.

The ideal candidate should have a minimum of 10 years’ experience in a DevOps/Application Support or senior development/systems integrations role, with at least 2 years in a leadership position. The current team consists of 6 people across 2 operating sites, 2 Senior DevOps Engineers, 3 Engineers, and 1 DBA. The systems in scope of DevOps are mission critical and require support 365*24, the Devops manager will be point of escalation for these, and will be responsible for provisioning cover.

The role requires a service orientated mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes.

DST provide solutions to many of the UK’s leading financial institutions, insurers, utilities and retailers. As such the security and resilience of the systems in these highly-regulated industries is critical. DST are an ISO accredited company, and are currently in the process of attaining PCI/DSS accreditation. Our candidate must have a sound and demonstrable knowledge of implementing and operating within ISO quality standards and security principles. Awareness of other frameworks including (ITIL) would be an advantage.

The Devops Manager role is a hands-on position and we are looking for a technically competent leader to drive the department’s direction as well as rolling up their sleeves when needed. DSTs operating environments are diverse and complex so previous experience working in similar industry would be a definite advantage. Candidate will be required to lift the covers on our existing operation, understand the complexities and offer support and solutions.

Most systems in scope of DevOps are built and deployed on a Microsoft technology stack (MS SQLServer, IIS, Windows Server, C# .Net etc.). However, we are diversifying and there is a growing trend towards LINUX, MySQL/Oracle. Our candidate should have excellent operational knowledge in working with the MS stack and ideally have experience or a strong interest desire to learn LINUX.

DST business is built on its personnel, and we are committed to providing quality training. The DevOps manager shall be responsible for both self-development and the development of his/her staff members. If you are passionate about developing new talent, then you’re on the same page as us! DST actively encourage apprenticeship(s) schemes throughout the business, as the DevOps area grows we will be looking for you to grow your own talent.

A strong interest in new and emerging technologies, techniques and approaches is pre-requisite we are looking for a person who will challenge the status quo, bring in new thinking, adopt industry best practices and move the department forward.

Support of the development process is key. Our candidate must have demonstrable experience of managing the full SDLC operating in both AGILE and Waterfall approaches. Currently DST, operate TFS2012 (on premise), TeamCity (CI), and Octopus Deployment. Our candidate should have experience working with these or other similar products and be prepared to offer guidance and opinions on best practices, working with Development and IT teams to deliver workable solutions.

DST are keen to embrace cloud technologies and we see this as a strong area for growth opportunity, a candidate having prior experience of making a journey from on premise to cloud would be a distinct advantage.

As one of the UK’s leading customer communications providers; support of multi-channel composition and distribution engines is a major part of DevOps role. DST have an active policy of utilising best-of-breed technologies to provide our overall service offering. Training on the these platforms will be given to the successful candidate, however previous experience of any of the following would be a huge advantage (GMC, SEFAS, OpenText (formerly HP Dialogue) and our own proprietary NexDox platform).

Responsibilities

Key Responsibilities

  • Management of the Devops team to include

  • Task prioritisation

  • Training/Mentoring of sub-ordinates and peers

  • Staff Appraisals/reviews and performance management

  • Implementation and documentation of processes and procedures

  • Maintaining resource schedules

  • Provision of out-of-hours support cover

  • Ownership, tracking and resolution of all service incidents and requests

  • Trouble shooting and general support of live operational environments.

  • Active system monitoring

  • System optimisation and tuning.

  • Effective management and prioritisation of support tickets to achieve agreed SLA’s

  • Base system builds, system upgrades, hotfix deployment and Change management.

  • Environment configuration and management

  • Responsible for code promotion and deployments (automated)

  • Automated SDLC, administration of TFS/TeamCity and Octopus (or equivalent)

  • Contribution of ideas on how to improve system performance, operation and process

  • Assist with defining group security policies working with GRC and IT functions, and be able to

    Demonstrate compliance with these in face of internal and external audit.
  • Pro-active engagement with Development, IT and client facing teams to ensure that service levels

    are met and our customers are kept happy.
  • Ensure all systems are kept up to date, actively manage technical migrations, and stakeholders

  • Be the main point of contact and escalation for all DevOps enquiries (out of hours required).

  • Requirement to directly provide 2/3rd line support out of normal working hours

  • Drive and contribute to the strategic direction of the DevOps and wider technology department

    (e.g. in respect of new technology adoption, upgrade paths etc.)
  • Ensure that environments and applications provisioned, are fit for purpose, secure, resilient and

    meet the requirements of the business
  • Implement an automated Database deployment methodology in conjunction with Development

    team
  • Manage application code through multiple product lifecycle environments, from development to

    mission-critical production systems.
  • Independently analyse, solve, and correct issues in real time, providing problem resolution end-

    to-end.
  • Refine and automate regular processes, track issues, and document changes

  • Provide 24x7 support for critical production systems.

  • Perform scheduled maintenance and support release deployment activities after hours.

  • Work closely with Project and Client Services teams to understand client and business

  • requirements for new work or enhancements to existing projects to provide; estimate of works,

  • resource plan and a commitment to delivery

  • Provide KPI’s on team and system performance to senior management.

  • To perform any other duties in support of the head of department which may be required from

  • time to time.

Competencies

The job holder will be expected to display the following competencies which are essential to the role:

Continuous Improvement

Develops solutions to deliver great results; tries new and different ways to address work problems; identifies opportunities to optimize resources, reduce expenses and/or increase revenues.

Inspire Trust

Demonstrates behaviours of honest, courage, integrity and respect; behaves in ways that build a “Speak Up” culture where individuals are encouraged to safely raise, discuss and address ethical concerns.

Teamwork

Works cooperatively with others, inside and outside the organization, to accomplish objectives and achieve goals.

Accountability

Accepts responsibility; takes pride in personal contribution toward the company’s goals and successes; delivers on commitments.

Customer Focus

Collaborates and behaves in ways that delivers an exceptional customer experience with high quality products and services; focuses energy on discovering, understanding and meeting the needs of the customer; develops and sustains productive relationships that are built on trust and fosters customer loyalty.

Developing Self

Committed to learning by identifying personal strengths and development needs; proactively seeks opportunities to reach personal potential and continually enhance contribution.

Location:

Dagenham Essex

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.