DST Systems Enrollment Support Manager in Birmingham, Alabama

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

DST Health Solutions provides healthcare reform through a full range of BPO and turnkey healthcare administration solutions. Our solutions, combined with our health outcomes optimization solutions, include advanced technologies and strategic consulting services designed to optimize our customer’s outcomes, revenues, and managing their risk. We help client’s master complexity in the world’s most demanding industries to ensure they continually stay ahead of the ever-changing customer requirements.

Role Overview

Enrollment Support Services Managers manage and direct the daily operations of Enrollment Technical Support staff while considering short-term and long-term company and customer initiatives including the impact of those initiatives. They assist in the development and planning of support initiatives; they evaluate the feasibility of supporting new products. They ensure support requirements, such as service level agreements and contractual agreements and overall customer satisfaction are met. Enrollment Support Services Managers interact with others business units for activity coordination, status reporting, problem resolution/escalation, and managing customer expectations. They may serve as a technical resource and consultant to the Technical/Product Support Services staff and customers. They require demonstrated leadership, business, and management skills as well as high-level, diversified knowledge of supported applications and products and the organization.

Responsibilities

  • Manage customer relationships and function as high-level liaisons between customers and the organization.

  • Develop and implement departmental goals, standards, and procedures, ensuring alignment with company goals.

  • Manage and administer department and project budgets and forecasts.

  • Make decisions for all personnel administration (e.g., staffing, performance management, career planning, etc.).

  • Resolve the most difficult and complex issues and facilitate the resolution process.

  • Manage the coordination and prioritization of high-level and/or complex projects.

Qualifications

  • At least 7 years of related work experience managing a technical environment or technical resources.

  • Implementation and software testing experience is required.

  • Healthcare enrollment and membership experience is a must.

  • Familiarity with regulatory compliance of technology within healthcare is critical.

  • Experience with MarketProminence software highly beneficial.

  • Bachelor’s Degree in Computer Science, MIS or related field preferred.

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Location:

Birmingham Alabama

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.